Aged Care Ratings

Estia Health Kangaroo Flat

Kangaroo Flat, Victoria

ESTIA INVESTMENTS PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 60 of 64 in Loddon-Mallee

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 219 target 223 -4 min
Registered nurse minutes 48 target 44 +4 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 81% across all twelve questions.

Staff treat me with respect 96%
I feel safe here 100%
Staff are kind and caring 89%
I get the care I need 96%
Staff know what they are doing 86%
Staff follow up when I raise things 68%
Staff explain things to me 71%
I have a say in my daily activities 89%
I am encouraged to do things for myself 93%
This place is well run 57%
This place feels like home 75%
I like the food here 57%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 26%
Unplanned weight loss 7%
Falls 28%
Major injury from a fall 1%
Polypharmacy 30%
Antipsychotic medication 6%

Other homes in Loddon-Mallee

See all homes in Loddon-Mallee →