Aged Care Ratings

Estia Health Hope Valley

Hope Valley, South Australia

ESTIA INVESTMENTS PTY. LTD. · Medium home · Private for Profit

Overall Star Rating

Ranked 34 of 41 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Significant improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 231 target 232 -1 min
Registered nurse minutes 43 target 46 -3 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 89%
I feel safe here 85%
Staff are kind and caring 84%
I get the care I need 90%
Staff know what they are doing 79%
Staff follow up when I raise things 74%
Staff explain things to me 63%
I have a say in my daily activities 79%
I am encouraged to do things for myself 95%
This place is well run 74%
This place feels like home 69%
I like the food here 53%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 13%
Unplanned weight loss 9%
Falls 38%
Major injury from a fall 2%
Polypharmacy 39%
Antipsychotic medication 13%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Metropolitan North

See all homes in Metropolitan North →