Aged Care Ratings

Estia Health Erina

Erina, New South Wales

ESTIA INVESTMENTS PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 33 of 37 in Central Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Good
Staffing Acceptable
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 212 +5 min
Registered nurse minutes 43 target 43 +0 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 90% across all twelve questions.

Staff treat me with respect 97%
I feel safe here 95%
Staff are kind and caring 96%
I get the care I need 96%
Staff know what they are doing 79%
Staff follow up when I raise things 96%
Staff explain things to me 91%
I have a say in my daily activities 91%
I am encouraged to do things for myself 85%
This place is well run 89%
This place feels like home 85%
I like the food here 83%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 51%
Unplanned weight loss 9%
Falls 30%
Major injury from a fall 2%
Polypharmacy 27%
Antipsychotic medication 8%

Compliance record

No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year

Other homes in Central Coast

See all homes in Central Coast →