Estia Health Dalmeny

Dalmeny, New South Wales

ESTIA INVESTMENTS PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 7 of 30 in Southern Highlands

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Acceptable

Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 222 target 216 +6 min

Registered nurse minutes 47 target 44 +3 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 96% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 96%

Staff are kind and caring 100%

I get the care I need 100%

Staff know what they are doing 100%

Staff follow up when I raise things 95%

Staff explain things to me 91%

I have a say in my daily activities 87%

I am encouraged to do things for myself 100%

This place is well run 96%

This place feels like home 95%

I like the food here 91%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 7%

Unplanned weight loss 4%

Falls 41%

Major injury from a fall 1%

Polypharmacy 16%

Antipsychotic medication 5%

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