Aged Care Ratings

Epping Grand Care Community

Epping, New South Wales

DPG Services Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 103 of 105 in Northern Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Acceptable
Compliance Not yet rated
Staffing Excellent
Quality measures Not yet rated

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 233 target 211 +22 min
Registered nurse minutes 67 target 45 +22 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 77% across all twelve questions.

Staff treat me with respect 83%
I feel safe here 83%
Staff are kind and caring 83%
I get the care I need 84%
Staff know what they are doing 67%
Staff follow up when I raise things 67%
Staff explain things to me 67%
I have a say in my daily activities 91%
I am encouraged to do things for myself 75%
This place is well run 75%
This place feels like home 75%
I like the food here 75%

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