Aged Care Ratings

Dural House Aged Care

Dural, New South Wales

THOMPSON HEALTH CARE PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 60 of 67 in Western Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 207 +13 min
Registered nurse minutes 44 target 42 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 82% across all twelve questions.

Staff treat me with respect 89%
I feel safe here 90%
Staff are kind and caring 82%
I get the care I need 82%
Staff know what they are doing 89%
Staff follow up when I raise things 72%
Staff explain things to me 79%
I have a say in my daily activities 93%
I am encouraged to do things for myself 89%
This place is well run 86%
This place feels like home 89%
I like the food here 46%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 77%
Unplanned weight loss 11%
Falls 47%
Major injury from a fall 1%
Polypharmacy 35%
Antipsychotic medication 14%

Other homes in Western Sydney

See all homes in Western Sydney →