Aged Care Ratings

Doutta Galla Avondale Heights Aged Care Facility

Avondale Heights, Victoria

DOUTTA GALLA AGED SERVICES LIMITED · Large home · Not for Profit

Overall Star Rating

Ranked 15 of 71 in Western Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Good
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 221 target 214 +7 min
Registered nurse minutes 56 target 44 +12 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 80%
Staff explain things to me 90%
I have a say in my daily activities 95%
I am encouraged to do things for myself 95%
This place is well run 90%
This place feels like home 90%
I like the food here 60%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 21%
Unplanned weight loss 10%
Falls 31%
Major injury from a fall 1%
Polypharmacy 46%
Antipsychotic medication 11%

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