Aged Care Ratings

Cumberland View Aged Care - Whalley Drive

Wheelers Hill, Victoria

Tingari Group Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 113 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 199 target 207 -8 min
Registered nurse minutes 45 target 42 +3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 97%
I feel safe here 96%
Staff are kind and caring 100%
I get the care I need 90%
Staff know what they are doing 83%
Staff follow up when I raise things 80%
Staff explain things to me 61%
I have a say in my daily activities 74%
I am encouraged to do things for myself 68%
This place is well run 91%
This place feels like home 97%
I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 10%
Unplanned weight loss 11%
Falls 34%
Major injury from a fall 4%
Polypharmacy 55%
Antipsychotic medication 6%

Compliance record

No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year

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