Aged Care Ratings

Croydon Place Care Community

Croydon, Victoria

DPG Services Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 122 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 202 target 214 -12 min
Registered nurse minutes 44 target 44 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 94%
I get the care I need 87%
Staff know what they are doing 87%
Staff follow up when I raise things 67%
Staff explain things to me 46%
I have a say in my daily activities 80%
I am encouraged to do things for myself 93%
This place is well run 80%
This place feels like home 60%
I like the food here 47%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 42%
Unplanned weight loss 12%
Falls 29%
Major injury from a fall 0%
Polypharmacy 47%
Antipsychotic medication 8%

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