Craigcare Plumpton Villa

Glenroy, Victoria

GLENN-CRAIG VILLAGES PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 73 of 86 in Northern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Improvement needed

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 223 target 223 +0 min

Registered nurse minutes 44 target 45 -1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 80% across all twelve questions.

Staff treat me with respect 95%

I feel safe here 95%

Staff are kind and caring 90%

I get the care I need 85%

Staff know what they are doing 75%

Staff follow up when I raise things 75%

Staff explain things to me 80%

I have a say in my daily activities 85%

I am encouraged to do things for myself 80%

This place is well run 85%

This place feels like home 80%

I like the food here 40%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 17%

Unplanned weight loss 6%

Falls 29%

Major injury from a fall 1%

Polypharmacy 31%

Antipsychotic medication 16%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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