Aged Care Ratings

Craigcare Berwick

Berwick, Victoria

GLENN-CRAIG VILLAGES PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 38 of 152 in Southern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Acceptable
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 226 target 222 +4 min
Registered nurse minutes 46 target 44 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 91% across all twelve questions.

Staff treat me with respect 96%
I feel safe here 86%
Staff are kind and caring 91%
I get the care I need 96%
Staff know what they are doing 91%
Staff follow up when I raise things 90%
Staff explain things to me 81%
I have a say in my daily activities 100%
I am encouraged to do things for myself 95%
This place is well run 86%
This place feels like home 90%
I like the food here 86%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 18%
Unplanned weight loss 10%
Falls 36%
Major injury from a fall 3%
Polypharmacy 41%
Antipsychotic medication 16%

Other homes in Southern Metro

See all homes in Southern Metro →