Aged Care Ratings

Courtlands Aged Care Facility

North Parramatta, New South Wales

Christadelphian Homes Limited · Large home · Not for Profit

Overall Star Rating

Ranked 61 of 67 in Western Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 223 target 218 +5 min
Registered nurse minutes 48 target 44 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 82% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 95%
Staff are kind and caring 91%
I get the care I need 87%
Staff know what they are doing 78%
Staff follow up when I raise things 78%
Staff explain things to me 77%
I have a say in my daily activities 78%
I am encouraged to do things for myself 91%
This place is well run 77%
This place feels like home 86%
I like the food here 45%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 54%
Unplanned weight loss 8%
Falls 28%
Major injury from a fall 1%
Polypharmacy 38%
Antipsychotic medication 14%

Compliance record

Current decision: Notice to Remedy (NTR)

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