Aged Care Ratings

Coppin Centre

Melbourne, Victoria

Royal Freemasons Ltd · Large home · Not for Profit

Overall Star Rating

Ranked 26 of 71 in Western Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 258 target 213 +45 min
Registered nurse minutes 52 target 43 +9 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 89% across all twelve questions.

Staff treat me with respect 98%
I feel safe here 97%
Staff are kind and caring 100%
I get the care I need 97%
Staff know what they are doing 91%
Staff follow up when I raise things 88%
Staff explain things to me 74%
I have a say in my daily activities 97%
I am encouraged to do things for myself 74%
This place is well run 91%
This place feels like home 94%
I like the food here 71%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 14%
Unplanned weight loss 7%
Falls 36%
Major injury from a fall 2%
Polypharmacy 32%
Antipsychotic medication 4%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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