Aged Care Ratings

Churches of Christ Palms Aged Care Service

Ingham, Queensland

Churches of Christ in Queensland · Small home · Not for Profit

Overall Star Rating

Ranked 4 of 21 in Northern

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 210 target 207 +3 min
Registered nurse minutes 45 target 42 +3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 96% across all twelve questions.

Staff treat me with respect 92%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 92%
Staff know what they are doing 100%
Staff follow up when I raise things 100%
Staff explain things to me 100%
I have a say in my daily activities 100%
I am encouraged to do things for myself 92%
This place is well run 93%
This place feels like home 100%
I like the food here 77%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 24%
Unplanned weight loss 9%
Falls 28%
Major injury from a fall 4%
Polypharmacy 45%
Antipsychotic medication 14%

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