Aged Care Ratings

Churches of Christ Fair Haven Aged Care Service Hervey Bay

Urraween, Queensland

Churches of Christ in Queensland · Medium home · Not for Profit

Overall Star Rating

Ranked 10 of 32 in Wide Bay

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 214 target 215 -1 min
Registered nurse minutes 44 target 43 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 94% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 88%
Staff follow up when I raise things 88%
Staff explain things to me 87%
I have a say in my daily activities 100%
I am encouraged to do things for myself 94%
This place is well run 87%
This place feels like home 93%
I like the food here 88%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 17%
Unplanned weight loss 16%
Falls 32%
Major injury from a fall 0%
Polypharmacy 29%
Antipsychotic medication 18%

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