Aged Care Ratings

Churches of Christ Arcadia Aged Care Service

Essendon, Victoria

Churches of Christ in Queensland · Medium home · Not for Profit

Overall Star Rating

Ranked 59 of 71 in Western Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 211 target 213 -2 min
Registered nurse minutes 46 target 43 +3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 90%
I feel safe here 100%
Staff are kind and caring 85%
I get the care I need 95%
Staff know what they are doing 75%
Staff follow up when I raise things 85%
Staff explain things to me 85%
I have a say in my daily activities 95%
I am encouraged to do things for myself 90%
This place is well run 90%
This place feels like home 85%
I like the food here 70%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 15%
Unplanned weight loss 8%
Falls 29%
Major injury from a fall 0%
Polypharmacy 27%
Antipsychotic medication 15%

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