Aged Care Ratings

Casey Manor

Narre Warren South, Victoria

Aged Care Group Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 49 of 152 in Southern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Improvement needed
Quality measures Excellent

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 212 target 222 -10 min
Registered nurse minutes 46 target 44 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 89% across all twelve questions.

Staff treat me with respect 92%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 92%
Staff know what they are doing 92%
Staff follow up when I raise things 85%
Staff explain things to me 84%
I have a say in my daily activities 92%
I am encouraged to do things for myself 77%
This place is well run 92%
This place feels like home 85%
I like the food here 77%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 11%
Unplanned weight loss 3%
Falls 15%
Major injury from a fall 2%
Polypharmacy 20%
Antipsychotic medication 2%

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