Casey Aged Care

Narre Warren, Victoria

Aged Care Group Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 115 of 152 in Southern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Improvement needed

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 213 target 222 -9 min

Registered nurse minutes 46 target 45 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 90%

I feel safe here 94%

Staff are kind and caring 93%

I get the care I need 86%

Staff know what they are doing 86%

Staff follow up when I raise things 90%

Staff explain things to me 73%

I have a say in my daily activities 83%

I am encouraged to do things for myself 73%

This place is well run 87%

This place feels like home 77%

I like the food here 63%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 27%

Unplanned weight loss 8%

Falls 23%

Major injury from a fall 3%

Polypharmacy 53%

Antipsychotic medication 32%

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