Carpenter Court Aged Care Plus Centre

Merewether, New South Wales

The Salvation Army (NSW) Property Trust · Small home · Not for Profit

Overall Star Rating

Ranked 49 of 70 in Hunter

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Acceptable

Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 233 target 219 +14 min

Registered nurse minutes 47 target 45 +2 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 92%

I get the care I need 92%

Staff know what they are doing 69%

Staff follow up when I raise things 61%

Staff explain things to me 61%

I have a say in my daily activities 85%

I am encouraged to do things for myself 85%

This place is well run 69%

This place feels like home 62%

I like the food here 61%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 5%

Unplanned weight loss 6%

Falls 31%

Major injury from a fall 0%

Polypharmacy 48%

Antipsychotic medication 5%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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