★ Aged Care Ratings

Bupa Woodend

Woodend, Victoria

Bupa Aged Care Australia Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 55 of 64 in Loddon-Mallee

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Significant improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 218 target 219 -1 min
Registered nurse minutes 42 target 44 -2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 95%
Staff are kind and caring 100%
I get the care I need 95%
Staff know what they are doing 84%
Staff follow up when I raise things 74%
Staff explain things to me 85%
I have a say in my daily activities 90%
I am encouraged to do things for myself 89%
This place is well run 89%
This place feels like home 73%
I like the food here 74%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 27%
Unplanned weight loss 7%
Falls 30%
Major injury from a fall 2%
Polypharmacy 37%
Antipsychotic medication 9%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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