Aged Care Ratings

Bupa Merrimac

Merrimac, Queensland

Bupa Aged Care Australia Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 38 of 54 in South Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Significant improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 215 target 224 -9 min
Registered nurse minutes 42 target 45 -3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 85%
I feel safe here 95%
Staff are kind and caring 95%
I get the care I need 95%
Staff know what they are doing 85%
Staff follow up when I raise things 69%
Staff explain things to me 89%
I have a say in my daily activities 90%
I am encouraged to do things for myself 89%
This place is well run 74%
This place feels like home 85%
I like the food here 48%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 60%
Unplanned weight loss 6%
Falls 35%
Major injury from a fall 1%
Polypharmacy 41%
Antipsychotic medication 2%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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