Aged Care Ratings

Bupa Greenacre

Greenacre, New South Wales

Bupa Aged Care Australia Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 60 of 68 in South West Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Significant improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 215 target 222 -7 min
Registered nurse minutes 41 target 44 -3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 96%
Staff are kind and caring 91%
I get the care I need 92%
Staff know what they are doing 92%
Staff follow up when I raise things 96%
Staff explain things to me 46%
I have a say in my daily activities 96%
I am encouraged to do things for myself 96%
This place is well run 84%
This place feels like home 67%
I like the food here 67%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 40%
Unplanned weight loss 7%
Falls 26%
Major injury from a fall 1%
Polypharmacy 35%
Antipsychotic medication 12%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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