Aged Care Ratings

Bupa Clayton

Clayton, Victoria

Bupa Aged Care Australia Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 114 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 209 target 219 -10 min
Registered nurse minutes 44 target 44 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 97%
I feel safe here 79%
Staff are kind and caring 97%
I get the care I need 90%
Staff know what they are doing 83%
Staff follow up when I raise things 89%
Staff explain things to me 83%
I have a say in my daily activities 89%
I am encouraged to do things for myself 87%
This place is well run 69%
This place feels like home 76%
I like the food here 62%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 27%
Unplanned weight loss 12%
Falls 31%
Major injury from a fall 1%
Polypharmacy 37%
Antipsychotic medication 19%

Compliance record

Current decision: Notice of Requirement to Agree

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