Aged Care Ratings

Bupa Caulfield

Caulfield South, Victoria

Bupa Aged Care Australia Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 95 of 152 in Southern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Excellent
Staffing Significant improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 226 -6 min
Registered nurse minutes 44 target 45 -1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 91%
I feel safe here 96%
Staff are kind and caring 96%
I get the care I need 96%
Staff know what they are doing 96%
Staff follow up when I raise things 87%
Staff explain things to me 96%
I have a say in my daily activities 95%
I am encouraged to do things for myself 95%
This place is well run 87%
This place feels like home 91%
I like the food here 78%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 69%
Unplanned weight loss 6%
Falls 34%
Major injury from a fall 4%
Polypharmacy 29%
Antipsychotic medication 21%

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