Aged Care Ratings

Bupa Campbelltown

Campbelltown, South Australia

Bupa Aged Care Australia Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 23 of 37 in Metropolitan East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Good
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 223 target 219 +4 min
Registered nurse minutes 58 target 45 +13 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 77% across all twelve questions.

Staff treat me with respect 84%
I feel safe here 100%
Staff are kind and caring 92%
I get the care I need 92%
Staff know what they are doing 85%
Staff follow up when I raise things 69%
Staff explain things to me 53%
I have a say in my daily activities 77%
I am encouraged to do things for myself 77%
This place is well run 77%
This place feels like home 69%
I like the food here 54%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 4%
Unplanned weight loss 5%
Falls 33%
Major injury from a fall 0%
Polypharmacy 31%
Antipsychotic medication 10%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Metropolitan East

See all homes in Metropolitan East →