Aged Care Ratings

Brightwater Oxford Gardens

Joondalup, Western Australia

Brightwater Care Group Limited · Small home · Not for Profit

Overall Star Rating

Ranked 59 of 61 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 225 target 223 +2 min
Registered nurse minutes 47 target 45 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 85%
I feel safe here 92%
Staff are kind and caring 93%
I get the care I need 93%
Staff know what they are doing 78%
Staff follow up when I raise things 65%
Staff explain things to me 65%
I have a say in my daily activities 100%
I am encouraged to do things for myself 72%
This place is well run 93%
This place feels like home 79%
I like the food here 36%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 27%
Unplanned weight loss 7%
Falls 33%
Major injury from a fall 0%
Polypharmacy 40%
Antipsychotic medication 15%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Metropolitan North

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