Aged Care Ratings

Bolton Clarke The Terraces

Varsity Lakes, Queensland

RSL Care RDNS Limited · Large home · Not for Profit

Overall Star Rating

Ranked 21 of 54 in South Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Good
Staffing Good
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 218 +2 min
Registered nurse minutes 50 target 44 +6 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 96%
I feel safe here 96%
Staff are kind and caring 100%
I get the care I need 93%
Staff know what they are doing 89%
Staff follow up when I raise things 75%
Staff explain things to me 93%
I have a say in my daily activities 97%
I am encouraged to do things for myself 90%
This place is well run 86%
This place feels like home 82%
I like the food here 43%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 3%
Unplanned weight loss 5%
Falls 33%
Major injury from a fall 4%
Polypharmacy 36%
Antipsychotic medication 3%

Other homes in South Coast

See all homes in South Coast →