Aged Care Ratings

Bolton Clarke Greenview

Donvale, Victoria

RSL Care RDNS Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 51 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 218 target 217 +1 min
Registered nurse minutes 48 target 44 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 89% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 89%
Staff are kind and caring 100%
I get the care I need 89%
Staff know what they are doing 89%
Staff follow up when I raise things 78%
Staff explain things to me 89%
I have a say in my daily activities 100%
I am encouraged to do things for myself 94%
This place is well run 78%
This place feels like home 84%
I like the food here 78%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 3%
Unplanned weight loss 1%
Falls 34%
Major injury from a fall 0%
Polypharmacy 36%
Antipsychotic medication 11%

Compliance record

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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