Aged Care Ratings

Bolton Clarke Glasshouse Views

Beerwah, Queensland

RSL Care RDNS Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 40 of 54 in Sunshine Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Good
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 204 target 205 -1 min
Registered nurse minutes 47 target 42 +5 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 93% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 90%
Staff follow up when I raise things 100%
Staff explain things to me 90%
I have a say in my daily activities 94%
I am encouraged to do things for myself 100%
This place is well run 84%
This place feels like home 95%
I like the food here 63%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 5%
Unplanned weight loss 6%
Falls 25%
Major injury from a fall 2%
Polypharmacy 41%
Antipsychotic medication 2%

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