Aged Care Ratings

Bolton Clarke Darlington

Banora Point, New South Wales

RSL Care RDNS Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 28 of 45 in Far North Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 232 target 220 +12 min
Registered nurse minutes 49 target 44 +5 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 85% across all twelve questions.

Staff treat me with respect 89%
I feel safe here 100%
Staff are kind and caring 94%
I get the care I need 89%
Staff know what they are doing 72%
Staff follow up when I raise things 89%
Staff explain things to me 72%
I have a say in my daily activities 100%
I am encouraged to do things for myself 94%
This place is well run 78%
This place feels like home 84%
I like the food here 55%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 22%
Unplanned weight loss 3%
Falls 24%
Major injury from a fall 4%
Polypharmacy 30%
Antipsychotic medication 7%

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