Aged Care Ratings

Bolton Clarke Charlesbrook

Templestowe, Victoria

RSL Care RDNS Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 104 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Acceptable
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 232 target 232 +0 min
Registered nurse minutes 50 target 46 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 93%
I feel safe here 92%
Staff are kind and caring 92%
I get the care I need 92%
Staff know what they are doing 100%
Staff follow up when I raise things 92%
Staff explain things to me 92%
I have a say in my daily activities 93%
I am encouraged to do things for myself 69%
This place is well run 77%
This place feels like home 85%
I like the food here 61%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 40%
Unplanned weight loss 9%
Falls 34%
Major injury from a fall 1%
Polypharmacy 29%
Antipsychotic medication 26%

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