Aged Care Ratings

Blue Care Bundaberg Pioneer Aged Care Facility

Bundaberg, Queensland

UnitingCare Queensland Limited · Large home · Not for Profit

Overall Star Rating

Ranked 28 of 32 in Wide Bay

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Acceptable
Compliance Not yet rated
Staffing Improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 212 target 220 -8 min
Registered nurse minutes 48 target 44 +4 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 96%
I feel safe here 91%
Staff are kind and caring 95%
I get the care I need 81%
Staff know what they are doing 77%
Staff follow up when I raise things 77%
Staff explain things to me 81%
I have a say in my daily activities 100%
I am encouraged to do things for myself 87%
This place is well run 82%
This place feels like home 77%
I like the food here 60%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 15%
Unplanned weight loss 9%
Falls 37%
Major injury from a fall 2%
Polypharmacy 49%
Antipsychotic medication 16%

Other homes in Wide Bay

See all homes in Wide Bay →