Aged Care Ratings

Bicton Village

Bicton, Western Australia

Pu-Fam Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 26 of 54 in Metropolitan South West

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Good
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 234 target 220 +14 min
Registered nurse minutes 49 target 44 +5 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 86% across all twelve questions.

Staff treat me with respect 92%
I feel safe here 92%
Staff are kind and caring 100%
I get the care I need 93%
Staff know what they are doing 92%
Staff follow up when I raise things 77%
Staff explain things to me 76%
I have a say in my daily activities 92%
I am encouraged to do things for myself 84%
This place is well run 92%
This place feels like home 69%
I like the food here 77%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 46%
Unplanned weight loss 0%
Falls 34%
Major injury from a fall 0%
Polypharmacy 51%
Antipsychotic medication 28%

Compliance record

Current decision: Notice of Decision to impose Sanction (Sanction)

Regulatory decision became non-current within the past 3 years, and no Quality Standards grades recorded

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