Aged Care Ratings

Bene Aged Care - The Italian Village

St Agnes, South Australia

ITALIAN BENEVOLENT FOUNDATION (SA) INCORPORATED · Large home · Not for Profit

Overall Star Rating

Ranked 20 of 41 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 269 target 226 +43 min
Registered nurse minutes 60 target 46 +14 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 72% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 97%
Staff are kind and caring 87%
I get the care I need 77%
Staff know what they are doing 73%
Staff follow up when I raise things 60%
Staff explain things to me 70%
I have a say in my daily activities 76%
I am encouraged to do things for myself 70%
This place is well run 63%
This place feels like home 64%
I like the food here 36%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 3%
Restrictive practices 35%
Unplanned weight loss 7%
Falls 38%
Major injury from a fall 3%
Polypharmacy 21%
Antipsychotic medication 17%

Compliance record

Current decision: Notice of Decision to impose Sanction (Sanction)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

Other homes in Metropolitan North

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