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Moe, Victoria

Respect Group Limited · Large home · Not for Profit

Overall Star Rating

Ranked 40 of 51 in Gippsland

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Good

Staffing Improvement needed

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 208 target 212 -4 min

Registered nurse minutes 49 target 44 +5 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 81% across all twelve questions.

Staff treat me with respect 95%

I feel safe here 94%

Staff are kind and caring 89%

I get the care I need 88%

Staff know what they are doing 78%

Staff follow up when I raise things 89%

Staff explain things to me 67%

I have a say in my daily activities 83%

I am encouraged to do things for myself 77%

This place is well run 67%

This place feels like home 78%

I like the food here 66%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 34%

Unplanned weight loss 11%

Falls 36%

Major injury from a fall 1%

Polypharmacy 39%

Antipsychotic medication 31%

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