Aruma Lodge

Broken Hill, New South Wales

Southern Cross Care (QLD) Ltd · Small home · Not for Profit

Overall Star Rating

Ranked 25 of 25 in Orana Far West

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Good

Compliance Good

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 194 target 203 -9 min

Registered nurse minutes 60 target 42 +18 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 86% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 100%

Staff know what they are doing 69%

Staff follow up when I raise things 84%

Staff explain things to me 69%

I have a say in my daily activities 84%

I am encouraged to do things for myself 77%

This place is well run 77%

This place feels like home 85%

I like the food here 84%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 33%

Unplanned weight loss 4%

Falls 19%

Major injury from a fall 3%

Polypharmacy 32%

Antipsychotic medication 7%

Compliance record

No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year

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