Aged Care Ratings

Arcare Templestowe

Templestowe, Victoria

Arcare Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 103 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 219 +1 min
Registered nurse minutes 45 target 44 +1 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 92%
I get the care I need 100%
Staff know what they are doing 87%
Staff follow up when I raise things 66%
Staff explain things to me 78%
I have a say in my daily activities 91%
I am encouraged to do things for myself 91%
This place is well run 91%
This place feels like home 87%
I like the food here 61%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 19%
Unplanned weight loss 12%
Falls 33%
Major injury from a fall 4%
Polypharmacy 38%
Antipsychotic medication 9%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Eastern Metro

See all homes in Eastern Metro →