Arcare Mollymook

Mollymook, New South Wales

Arcare Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 29 of 43 in Illawarra

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Improvement needed

Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 205 target 207 -2 min

Registered nurse minutes 43 target 43 +0 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 94%

I feel safe here 95%

Staff are kind and caring 100%

I get the care I need 89%

Staff know what they are doing 67%

Staff follow up when I raise things 78%

Staff explain things to me 78%

I have a say in my daily activities 89%

I am encouraged to do things for myself 78%

This place is well run 72%

This place feels like home 89%

I like the food here 72%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 9%

Unplanned weight loss 6%

Falls 33%

Major injury from a fall 0%

Polypharmacy 31%

Antipsychotic medication 8%

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