Arcare Maroochydore

Maroochydore, Queensland

Arcare Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 47 of 54 in Sunshine Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Acceptable

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 210 target 209 +1 min

Registered nurse minutes 44 target 43 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 94%

I feel safe here 71%

Staff are kind and caring 94%

I get the care I need 88%

Staff know what they are doing 70%

Staff follow up when I raise things 65%

Staff explain things to me 58%

I have a say in my daily activities 82%

I am encouraged to do things for myself 82%

This place is well run 83%

This place feels like home 88%

I like the food here 71%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 21%

Unplanned weight loss 9%

Falls 42%

Major injury from a fall 4%

Polypharmacy 37%

Antipsychotic medication 3%

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