Aged Care Ratings

Arcare Kanwal

Kanwal, New South Wales

Arcare Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 34 of 37 in Central Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 217 +0 min
Registered nurse minutes 45 target 44 +1 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 90% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 96%
I get the care I need 97%
Staff know what they are doing 85%
Staff follow up when I raise things 88%
Staff explain things to me 85%
I have a say in my daily activities 96%
I am encouraged to do things for myself 100%
This place is well run 82%
This place feels like home 89%
I like the food here 63%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 30%
Unplanned weight loss 10%
Falls 40%
Major injury from a fall 2%
Polypharmacy 40%
Antipsychotic medication 13%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

Other homes in Central Coast

See all homes in Central Coast →