Andrews House

Trafalgar, Victoria

West Gippsland Healthcare Group · Small home · Government

Overall Star Rating

Ranked 12 of 51 in Gippsland

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Good

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 216 target 205 +11 min

Registered nurse minutes 46 target 42 +4 min

Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 96% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 100%

Staff know what they are doing 100%

Staff follow up when I raise things 93%

Staff explain things to me 100%

I have a say in my daily activities 100%

I am encouraged to do things for myself 100%

This place is well run 100%

This place feels like home 84%

I like the food here 76%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 0%

Unplanned weight loss 17%

Falls 43%

Major injury from a fall 7%

Polypharmacy 37%

Antipsychotic medication 10%

Other homes in Gippsland

St Elmo's Nursing Home Yarram
Ashleigh House Hostel Sale
Melaleuca Aged Care Cowes
Bairnsdale Regional Health Service Bairnsdale
Woorayl Lodge Hostel Leongatha
Cooinda Lodge Nursing Home Warragul

See all homes in Gippsland →