Alton Lodge

Cooranbong, New South Wales

Seventh-day Adventist Aged Care (North New South Wales) Ltd · Small home · Not for Profit

Overall Star Rating

Ranked 33 of 70 in Hunter

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Improvement needed

Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 210 target 214 -4 min

Registered nurse minutes 48 target 43 +5 min

Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 95% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 92%

Staff know what they are doing 92%

Staff follow up when I raise things 92%

Staff explain things to me 91%

I have a say in my daily activities 100%

I am encouraged to do things for myself 100%

This place is well run 100%

This place feels like home 91%

I like the food here 83%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 5%

Unplanned weight loss 5%

Falls 24%

Major injury from a fall 5%

Polypharmacy 35%

Antipsychotic medication 9%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

Other homes in Hunter

See all homes in Hunter →