Aged Care Ratings

Aldersgate Aged Care Services

Felixstow, South Australia

Uniting Communities Incorporated · Large home · Not for Profit

Overall Star Rating

Ranked 25 of 37 in Metropolitan East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 255 target 226 +29 min
Registered nurse minutes 52 target 45 +7 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 76% across all twelve questions.

Staff treat me with respect 86%
I feel safe here 91%
Staff are kind and caring 96%
I get the care I need 77%
Staff know what they are doing 73%
Staff follow up when I raise things 69%
Staff explain things to me 55%
I have a say in my daily activities 78%
I am encouraged to do things for myself 68%
This place is well run 64%
This place feels like home 81%
I like the food here 77%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 57%
Unplanned weight loss 7%
Falls 37%
Major injury from a fall 1%
Polypharmacy 32%
Antipsychotic medication 32%

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